"Preparation is the key to success." – Alexander Graham Bell

Copperberg Select: Predictive Field Service Practices

Field service has become a cornerstone of operational excellence. In this Virtual Academy, Copperberg Select brings you a carefully curated crash course designed to tackle the industry's most pressing challenges: predictive maintenance. Presented by the Copperberg Editorial Desk, this knowledge-packed event will equip you with the strategies, tools, and insights needed to future-proof your field service operations.

With uptime critical to success, a single breakdown or delay can have far-reaching consequences: costly downtime, unhappy customers, and reputational risk. This academy focuses on solutions to overcome these challenges, equipping you to deliver seamless, customer-centric service in a rapidly changing landscape.

Field service is evolving, and predictive maintenance is at the heart of this transformation. No longer just a reactive function, field service must become a proactive driver of uptime, efficiency, and sustainability. In this Virtual Academy, Copperberg Select delivers a curated crash course on the most critical aspects of predictive service—empowering leaders with the strategies, tools, and best practices to stay ahead.

Each session in this academy addresses a key element of predictive maintenance and its broader impact on field service excellence:

• Driving Success in Field Service with Kevin Herring explores how efficiency and excellence in field service operations hinge on predictive capabilities—where proactive maintenance reduces downtime, optimizes resource allocation, and enhances service quality.

• Empowering Field Service Teams with Clinten van der Merwe shifts the focus to sustainability and circularity, showing how predictive insights enable service teams to extend asset life, reduce waste, and create more inclusive, forward-thinking service models.

• Maximizing Field Service Potential with Maaz Khan underscores the financial and customer experience benefits of predictive maintenance, illustrating how service organizations can turn proactive maintenance into a competitive advantage.

By integrating predictive strategies, field service teams can unlock new levels of efficiency, sustainability, and profitability—ensuring they not only meet but exceed customer expectations in a rapidly changing landscape.

Sessions and speakers: 10.00-11.15

• Driving Success in Field Service: Maximising Efficiency and delivering excellence - Kevin Herring, Global Field Service Management GTM, ServiceNow
• Empowering Field Service Teams to Drive the Resource Revolution: Enhancing Circularity, Sustainability, and Inclusiveness in Every Service Interaction -Clinten van der Merwe, SVP, Head of Service, Tomra (highlight Power of 50)
• Maximizing Field Service Potential: Profiting from Proactive Maintenance in Service for Enhanced Customer Satisfaction - Maaz Khan, Director Global Field Service, Viessman Climate Solutions (Highlight from power of 50)

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